Refund Policy - Aksa Home Decor | Fair Trade Shop Australia

Returns

Our policy lasts 14 days. If 14 days have gone by since receiving the order, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Dispatch items back within: 14 days of delivery

Several types of goods are exempt from being returned or refund. 

List of non-returnable or non-refundable items:
- Discounted or Sale items

- Change of mind items

- Personalised or custom order

- Delay in delivery caused due to shipping partner/courier service.

- Due to the nature of hand-made products, kindly expect slight imperfections. This is not a defect and items are non-refundable due to this reason.

- Gift Cards

- Incorrect shipping address added by the customer on the order (when the order has been couriered) 

 
To complete your return, we require a receipt or proof of purchase or order number.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. When you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at aksahomedecorATgmail.com.

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at aksahomedecor@gmail.com and send your item to 15 Yoorana Pl, Castle Hill 2154, Australia. 

Shipping
To return your product, you should mail your product to 15 Yoorana Pl, Castle Hill 2154, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

When you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Taxes and Duties 
We include GST (as it would be charged in Australia) in the product price at the time of checkout. 

Countries outside Australia may levy import duty. Goods are shipped by us “Duty Unpaid”. It is the customer's responsibility to pay any import duty that is due. Charges will vary and are assessed locally. Failure to pay duty will result in delivery failure and goods may be returned to us. We will treat this as 'cancellation of order'. Substantial charges may be incurred.