Please find below some of our most Frequently Asked Questions (FAQs). If your question isn't answered here please submit your enquiry using CONTACT US page or by sending us email at askahomedecorATgmail.com or by post to 15 Yoorana Pl Castle Hill 2154. We will try to respond within 3-4 business days.
HOW DO I PLACE AN ORDER?
After carefully choosing your correct size or color choice, click "Add to Cart" button.
You will then be directed to our Cart page where you can review your item(s) and you can then proceed to enter Shipping Address in order to process your order.
HOW TO ADD MULTIPLE PRODUCTS IN A SINGLE ORDER?
You can add as many item(s) as you want in your shopping cart. You can click "Add to Cart" button on the product page to ensure your cart captures all the multiple products.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major debit cards and credit cards. We also offer many "Pay Later" services like AfterPay.
HOW DO I KNOW MY ORDER HAS BEEN PROCESSED?
Once your payment has been successful and order has been processed. you will get invoice from us on the email address you mentioned during Checkout process.
DO I NEED TO HAVE ACCOUNT TO PLACE ORDER?
No, creating account or registering with us is optional.
CAN I UPDATE ADDRESS ON MY ORDER?
We can only update your address before order has been processed. Since that window is very short, we request you to get in touch as soon as you can on the same day you placed the order.
WHAT CAN BE DONE IN CASE OF WRONG OR INCORRECT SHIPPING ADDRESS?
We follow the shipping information you have entered on the checkout page upon placing your order. We are not liable for lost, held, mis-delivery errors, due to incorrect shipping addresses.
If your package gets returned to us due to the incorrect shipping address, you will be refunded for the product(s), not for shipping. Alternatively, we can ship your order to your correct address. The shipping fees will be invoiced to you before re-shipping your order.
HOW DO I CANCEL AN ORDER?
We process orders as soon as we receive them, hence cancellation are extremely time-sensitive. If you need to cancel your order please reach out to aksahomedecorATgmail.com immediately.
CAN I EDIT AN ORDER LATER?
We process orders as soon as we receive them, hence edits are extremely time-sensitive. If you need to edit order, please reach out to aksahomedecorATgmail.com immediately. If we are unable to fulfil your request and you wanted to add more quantity, please place another order.
WHAT ARE THE SHIPPING CHARGES?
Standard AusPost shipping charge is $10 (when order value is less than $75), and Express Post is $15 (when order weight is less than 500 grams). Note that the Express shipping charges would vary depending on the weight of the products in your cart or order value. The applicable shipping price (to your order) would be displayed during the checkout process.
WHERE ARE YOUR GOODS MADE?
We have got artisans in India and Indian subcontinent for our fair trade products. The artisans practice their traditional art and culture while creating home decor items for mainstream world.
WHEN WILL MY ORDER ARRIVE?
Please refer to Shipping policy for details. Delivery times are best looked up at Australia Post website.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped separately to get it as fast as possible to you. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
FAULTY ITEMS AND OUR RETURNS POLICY
We are sorry if you have received a damaged or faulty product.
Our returns are easy and hassle-free. Please refer to refund policy for details.
DO YOU HAVE A PHYSICAL STORE?
We have online presence only thus we can say that Internet is our storefront. We send items to you directly from our warehouse.
DO YOU WISH TO INCORPORATE FAIR TRADE IN YOUR OFFICE OR BUSINESS?
We are always happy to help you in this journey. It can be as simple as incorporating fair trade gifts or products in your training sessions or gifts for occasions like Christmas. Please reach out to us to discuss your ideas and thoughts.
WHY ARE A FEW PRODUCTS ON THIS SHOP SEEM EXPENSIVE CONSIDERING THEY ARE NOT MADE LOCALLY?
We support Fair Trade and thus buy from organisations or artisan groups which promote those practices. Refer to 10 principles of fair trade to understand more. In order to support these practices, we have to price our products such that it provides a fair sustainable income to artisans while promoting their local craft and culture.