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FAQ

Please find below some of our most Frequently Asked Questions (FAQs). If your question isn't answered here please submit your enquiry using CONTACT US page or by sending us email at askahomedecor@gmail.com or by post to U29, 6-8 Culworth Avenue, Killara NSW 2071. We will try to respond within 3-4 business days. 

 

HOW DO I PLACE AN ORDER? 

After carefully choosing your correct size or color choice, click "Add to Cart" button.

You will then be directed to our Cart page where you can review your item(s) and you can then proceed to enter Shipping Address in order to process your order.

 

HOW TO ADD MULTIPLE PRODUCTS IN A SINGLE ORDER?

You can add as many item(s) as you want in your shopping cart. You can click "Add to Cart" button on the product page to ensure your cart captures all the multiple products.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major debit cards and credit cards. 

 

HOW DO I KNOW MY ORDER HAS BEEN PROCESSED?

Once your payment has been successful and order has been processed. you will get invoice from us on the email address you mentioned during Checkout process.

 

DO I NEED TO HAVE ACCOUNT TO PLACE ORDER?

No, creating account or registering with us is optional.

  

CAN I UPDATE ADDRESS ON MY ORDER?

We can only update your address before order has been processed. Since that window is very short, we request you to get in touch as soon as you can on the same day you placed the order.

 

HOW DO I CANCEL AN ORDER?

We process orders as soon as we receive them, hence cancellation are extremely time-sensitive. If you need to cancel your order please reach out to aksahomedecor@gmail.com immediately.

 

CAN I EDIT AN ORDER LATER?

We process orders as soon as we receive them, hence edits are extremely time-sensitive. If you need to edit order, please reach out to aksahomedecor@gmail.com immediately. If we are unable to fulfil your request and you wanted to add more quantity, please place another order.

 

WHAT ARE THE SHIPPING CHARGES?

 

Standard AusPost shipping charge is $10 and Express Post is $15.

 

WHERE ARE YOUR GOODS MADE?

We have got artisans in India and Indian subcontinent. 

 

WHEN WILL MY ORDER ARRIVE?

Please refer to Shipping policy for details. Delivery times are best looked up at Australia Post website.

 

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped separately to get it as fast as possible to you. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

   

FAULTY ITEMS AND OUR RETURNS POLICY

We are sorry if you have received a damaged or faulty product.

Our returns are easy and hassle-free. Please refer to refund policy for details.

 

DO YOU HAVE A PHYSICAL STORE?

We have online presence only thus we can say that Internet is our storefront. We send items to you directly from our warehouse.